Really concerned as this was an expensive present. This happens when the postie makes a mistake. RE: If FedEx mistakenly delivers something to my house (wrong address) can I keep it? Instances where Amazon sent the wrong item can take place any time. Like to advertise with us? However put yourself in the companies position, yes it has made a mistake, we all do at some time, it's not much to post it back next time you go past the post office and allow the company to send out a replacement and refund your return postage Post a comment. I usually buy my dog food in bulk through eBay and have had no problems with my orders. If items are sent to you by mistake, you will need to contact whoever sent them and ask them to collect the goods. Tips to help you know your consumer rights if your deliveries and purchases fail to arrive on time. Even after you've sold the items, it'll be at least six years before you can spend the dosh. It can’t try to charge you for the items. Of course, the chances are that it has been posted through your door or letter box as a result of human error, so what should you do in the event that someone has simply made an innocent mistake? They can include receiving gifts clients do not like, receiving an extra item, or receiving the wrong item. They are his and not mine which I understand. So far - and it has been over a week now - a deafening silence! If you receive a package that doesn’t belong to you, the best thing you can do is contact the shipping service that dropped it off. US company shipping to UK. In all these scenarios, they are not classed as unsolicited goods, they still belong to the trader and you should try to give them back. Suggested wording includes: “I would like to make it clear to you that I did not order these goods and they are, therefore, unsolicited. Really concerned as this was an expensive present. no. You cannot keep packages that belong to someone else. * Pop it in the post box or hand it over to the staff at the nearest Post Office and let Royal Mail return it to the sender. Items that firms send to you, but you didn't actually order are called "unsolicited goods". * Write “Not known at this address, please return to sender". So which applies? You received an article you never asked for. Over 55 and UK home worth £70k or more? The answer is yes and no, according to Citizens Advice. One was correctly named and addressed and the second had a name unknown to me and my address on it. However, it must do so within three months of the goods being delivered to you, and it must bear any expense involved in retrieving them. Copyright Reclaim the Right Ltd - reg: 05783665, Car dealer who sold death traps and forged court papers, Local Authority Parking and Traffic Offences, Twitter - Include the @company's twitter name in your post title – here's why…. You have no obligation to send them back to the company or to pay for them. The BBC page Andyorch linked says this. i can not remove it), We dont want you to remove it ....its intended to assist others and expand on not as described  meaning within the Consumer Rights Act, Copyright Reclaim the Right Ltd - reg: 05783665 This was wrong as the courier did deliver to the address on the package which was mine - it was the name that was wrong. i would be removing the parked on a public highway ref at  start and end Great detective work on the forum this evening! You will need to contact whoever sent the goods and ask them to collect them. I have absolutely no problem the trader collecting or arranging collection of his goods. Okay, but say the item isn’t something you want, or the talking cartoon cricket on your shoulder won’t let you keep it. If there is a return address on the outside of the item Royal Mail will redeliver it to the sender free of charge. I have told him I have his goods and I have given him my contact details to arrange collection of which there is a record in the eBay messaging system. If he does come back at a later date I will direct him to the municipal dump informing him his goods were time expired and he can, if he wishes, sue me for the loss. Give them a reasonable time to pick it up 2/3 weeks seems right.   In this case, the course of action is simple and straightforward. Please  to the Consumer Action Group The National Consumer Service, If you want advice on your thread please PM me a link to your thread. Didn ’ t order in the post code is S41 8NG which is Dunston Road in Chesterfield t to., think about what you 'd like someone else to do if they accidentally your. To deal with 'll be at least six years before you can not forever! Parking - no cash and tried to use app but no internet signal address on it sometimes, they be! It and I can dispose of it as I spend a great deal of time and you under. 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